Where can I purchase GERMAIN TAILORS clothing?
Our products are sold exclusively via our online store and our tailor shop in Shanghai
What currency are your products priced in?
At the moment our webiste is only available in USD
What are your payment methods?
We accept VISA, Mastercard, American Express.
Where are your pieces made?
Our products are manufactured in Shanghai, and 90% of our products are made with Italian or British cloth. We oversee the whole process, from designing, pattern-making, manufacturing and quality control. This ensures that each garment is as perfect as possible before being shipped to you.
What do you mean by Made-to-Order?
Most of our products sold online are sold through a made-to-order system. This allows for customers to purchase particular sizes and styles with optional lengths and fits. It is eco-friendly as there is no stocks, we only produce what is purchased.
How long does it take to receive my Made-To-Order?
Please carefully read the description on each product for delivery dates. We usually give a rough guide line of when products will be shipped out. However please understand that time is of the essence and delays may occur. If for some reason a product is taking longer than expected we will email you outlining the date when you product will most likely be shipped on. If you have any questions or inquiries in regards to made-to-order, please contact us at germain@germain-tailors.com
What if I want to change or cancel my order?
Unfortunately once your payment has been accepted we can not cancel your order. Once we have recieved your order please contact us further to discuss a change in size/colour/style. You have 7 days from the date of receiving your parcel to change a new, unworn item.
What if the product I received is faulty or damaged?
We pride ourselves in quality control and maintain the highest standards for each of our pieces. If a fault is discovered, please let us know immediately. We are most happy to discuss your options in regards to changing or refunding the item.
Do you accept refunds?
We only accept refunds on faulty pieces. If you have a change of mind we are more than happy to exchange a new, unworn product for something else in our range. Please contact us immediately if you wish to do so.
How can I exchange my item?
If you would like to exchange your item for a different size/colour or style please contact us via email.
Please note that all returns are at the cost of the customer. A customer who wishes to return their item to us, will incur the return cost of postage and any additional fees. If you wish for us to organize a pick up please let us know by email.
Do I have to pay for duties and VAT upon arrival?
We use DHL courrier for most of our international shipments, you will receive a tracking number in order to follow up the parcel.
The shipping fees are including in the total price of the garment but it does not include duties and VAT which are calculated by the shipping company depending on the country of destination.
You will be asked to pay those fees upon delivery directly to DHL services. You can find infos about those fees on the ZONOS app insert at the bottom left of the website page. Click on the flag and a window will pop up with the right infos. For more information please refer to our: Terms and Conditions & Privacy Policy
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